Privacy Policy

Effective Date: January 23, 2026   |   Last Updated: January 23, 2026

1 Introduction

Drivers Confidence ("we," "us," or "our") operates the website driversconfidence.com (the "Platform"). We provide automated assistance for contesting traffic infractions via Trial by Written Declaration. We are committed to protecting your personal information and prioritizing transparency, user empowerment, and a superior service experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform. This policy is drafted to comply with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

2 Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

Based on our technical architecture and service flow, we collect the following categories of information:

A. Information You Provide Directly

  • Account Registration: When you create a user account, we collect your name and email address. We also store a securely hashed version of your password.
  • Identity Verification: To process your legal documents, we collect details from your driver's license, including your name, address, and license number.
  • Traffic Ticket Details: We collect specific data regarding your citation, including the Citation Number, Court Name/Address, Violation Date/Time, Vehicle Code Section, Bail Amount, and the Officer's Name/Badge Number.
  • Case Context & Evidence: We collect information you provide during the interview process, including weather conditions, traffic density, and your narrative of events. We also collect files you upload, such as photographs and diagrams.
  • Payment Information: While we do not store full credit card numbers, we collect payment status and transaction history associated with your orders.

B. Information Collected Automatically

  • Uploaded Documents (OCR): When you upload photos of your ticket or license, our system uses Optical Character Recognition (OCR) to parse and store the text data contained within those images.
  • Device and Usage Data: We collect standard web log data, including IP addresses, browser types, pages visited, and time spent on pages to ensure the security and proper function of our application.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session and improve your experience. See Section 5 for more details.

3 How We Use Your Information

We use the collected information for the following business purposes:

  • Service Delivery: To dynamically generate the Request for Trial by Written Declaration (Form TR-205) and Attached Declaration (Form MC-031) populated with your "Statement of Facts".
  • AI-Assisted Document Generation: To use artificial intelligence to analyze your case details and generate personalized defense arguments based on the information you provide.
  • Eligibility Screening: To verify if your violation code qualifies for a Trial by Written Declaration under California Vehicle Code (CVC) § 40902.
  • Transaction Processing: To process your one-time service fee payments via our third-party payment processor.
  • Communication: To send you status updates via your dashboard or email (e.g., "Your defense package is ready for download").
  • Analytics: To understand how users interact with our Platform and improve our services.
  • Security: To protect against fraud, unauthorized access, and to implement login throttling to prevent brute-force attacks.

4 Use of Artificial Intelligence

Our Platform uses artificial intelligence (AI) technology provided by third-party services to assist in generating your Statement of Facts and defense documents. Specifically:

  • AI Processing: The information you provide about your case (violation details, circumstances, and your narrative) is processed by AI systems to generate personalized defense arguments.
  • Data Shared with AI Providers: Case-specific information (not including payment data or passwords) may be transmitted to our AI service provider for processing.
  • No Automated Decision-Making: AI is used to assist in document generation only. All final documents are provided to you for review, and you make all decisions about whether to submit them to the court.
  • Human Review: You are responsible for reviewing all AI-generated content before use.

5 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Platform:

A. Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core functionality such as security, session management, and remembering your login status.

B. Analytics Cookies

We use Google Analytics to understand how visitors interact with our Platform. Google Analytics collects information such as pages visited, time spent on pages, and general geographic location. This data helps us improve our services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

C. Security Cookies

We use Google reCAPTCHA to protect our Platform from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis.

6 Sharing Your Information

We do not sell your Personal Information. We only share information with third parties as necessary to provide our services:

  • Payment Processing: We share payment data with Stripe, our payment gateway, to facilitate secure transactions. Your credit card data is entered directly on Stripe's servers and is not stored on driversconfidence.com.
  • AI Services: We share case information (excluding payment and password data) with our AI service provider to generate your defense documents.
  • Mapping Services: We use Google Maps and Google Places API to help verify and display location information related to your citation. Location data may be shared with Google for this purpose.
  • Analytics: We share anonymized usage data with Google Analytics to understand how users interact with our Platform.
  • Error Monitoring: We use Sentry, an error tracking service, to monitor and fix technical issues. When an error occurs, Sentry may receive technical data such as request URLs, browser information, and device data to help us diagnose problems.
  • Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Court Filing (User Initiated): You understand that the final documents generated by Drivers Confidence are intended to be mailed by you to the Traffic Court, at which point they become part of the judicial record.

7 Data Security

We implement "reasonable security procedures and practices" to protect your Personal Information as required by the CCPA. Our security measures include:

  • Encryption at Rest: Sensitive data, such as driver's license numbers, are encrypted in our database using AES-256 encryption.
  • Encryption in Transit: All data transmitted between your browser and our servers is protected via HTTPS/TLS 1.3 encryption.
  • Secure Authentication: Passwords are securely hashed using industry-standard algorithms (bcrypt).
  • Access Controls: Access to personal data is limited to authorized personnel who need it to provide our services.

Data Isolation for Law Firm Clients

For attorneys and law firms using our platform to serve their clients, we implement additional security measures:

  • Database-Per-Tenant Architecture: Each law firm's data is stored in a completely separate database instance. Your firm's client information is never stored in shared tables with other firms' data, eliminating cross-contamination risks.
  • Firm-Level Access Controls: Only the authorized attorney and their designated staff can access cases associated with their firm. Clients can only view their own cases.
  • Isolated File Storage: Uploaded evidence, generated documents, and communication logs are stored in firm-specific directories with no shared access.
  • Audit Logging: All case activities, document generation, and approvals are logged for compliance and accountability purposes.

8 Data Retention

We retain your personal information according to the following schedule:

  • Active Accounts: Your data is retained while your account remains active.
  • After Account Deletion: Upon account deletion request, we will delete or anonymize your personal information within 45 days, except as required for legal compliance.
  • Generated Documents: Defense packages and case files may be retained for up to 3 years after generation for legal compliance and dispute resolution purposes.
  • Payment Records: Transaction records are retained for 7 years as required by tax and financial regulations.

9 Your Rights Under the CCPA

If you are a California resident, you have specific rights regarding your personal information.

A. Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You may request this information by contacting us at info@driversconfidence.com.

B. Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained. Upon receiving a verifiable request, we will delete (or anonymize) your records within 45 days, unless an exception applies.

C. Right to Correct

You have the right to request correction of inaccurate personal information. You can update most of your information directly through your account dashboard, or contact us for assistance.

D. Right to Opt-Out of Sale or Sharing

We do not sell your personal information. If you wish to opt out of any data sharing for analytics purposes, you may contact us at info@driversconfidence.com or use the Google Analytics opt-out tool mentioned in Section 5.

E. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

F. How to Submit a Request

To exercise your rights, email us at info@driversconfidence.com with the subject line "CCPA Request." We will verify your identity by matching the information you provide with the information we have on file. We will respond to verifiable requests within 45 days.

10 Children's Privacy

Our Service is intended for licensed drivers and individuals at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a minor, we will delete that information promptly.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will notify registered users via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your CCPA rights, or have concerns about our data practices, please contact us at:

Drivers Confidence
Email: info@driversconfidence.com
Website: www.driversconfidence.com

We aim to respond to all privacy-related inquiries within 5 business days.